A global consumer finance organisation introduced the Six Sigma methodology to significantly improve process effectiveness and efficiency. The organisation dramatically increased its rate
of late collections on credit card accounts, thereby improving its cashflow and reducing follow-up time. It then successfully replicated the methodology across other areas of its operations, gaining considerable savings.
A major national storage and distribution company implemented a tailor made development programme to improve middle management contribution and performance through a two year facilitation and development programme. This was replicated and successfully implemented across all operational sites and departments.
A small local food retailer received a significant staff training and development programme over a one year period. This resulted in the continuous improvement of customer focus and quality, leading to increased turnover and profit. Considerable success has followed for this client, which was nominated as one of the Best Sandwich Retailers of the Year (2001) as well as gaining Investors in People status. The organisation is now receiving assistance in re-branding and further expansion.
A small group of engineering companies needed to redefine its sales and marketing strategy in order to achieve a step increase in business growth. Thorough research and development led to a Group Marketing Strategy that achieved a combined group identity, significant identification of existing and new market opportunities, and a detailed marketing plan to gain the identified growth and profitability in those competitive market sectors.
A growing regional training provider received management and business development training to ensure consistency of culture, improved team contribution and attainment of challenging targets. New intakes of staff were able to work more purposefully with existing staff and together work more effectively. The programme, over a number of months, has achieved increased growth and rapid expansion of the business.
A national charity receiving European project monies was assisted by QaBI Ltd in the evaluation of the European funded programme through the use of effective staff and user surveys. This led to continued funding of European projects together with improved processes and practices as well as further evaluation work being carried out, culminating in published Evaluation Briefings.